Winder Phillips Associates

We are an established small independent transport consultancy that delivers practical low cost solutions focused on improving business efficiency and the customer experience.

We achieve this by applying good practice using our sound understanding of operational, performance and business dynamics.

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Our People

We are an established management consultancy consisting of 6 rail professionals:

Founding Partner of Winder Phillips Associates. Keith is a senior operations professional with proven ability to manage complex and diverse operations to tight timescales.
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Founding Partner of Winder Phillips Associates. Richard is a senior operations professional with proven ability to manage complex and diverse operations to tight timescales.
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Phil is an experienced rail operations professional with a proven background in both front line management and the provision of senior consultancy support across a broad industry front.
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Matt is an experienced consultant who has provided analytical advice across a wide range of areas in the rail industry, including performance analysis, revenue analysis, operational modelling and train planning.
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Nigel is a Professional Rail Operations and Safety Manager with extensive UK and international rail and mass transit experience and a systematic approach to operations, safety and rail systems projects.
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Steve is an experienced rail professional with a detailed understanding of the commercial and operational interdependencies faced by the railway.
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What We Do

We specialise in the following areas of advice to the rail industry, both in the UK and overseas:

WPA is the acknowledged UK rail industry leader in independent performance assessments and the delivery of underpinning process improvements. We specialise in customer focused improvements – from verification & validation to development and implementation of new or refined performance management arrangements. We also have expert capability in the analysis of industry performance data and development of performance forecasting models.
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This is a core WPA specialism underpinned by significant line management experience in rail operations. We have an excellent understanding of operational dynamics including strategic safety management, formal systems engineering and new systems & new trains projects. We have been closely involved in many projects aimed at improving operational efficiency and safety. WPA can help bring a more consistent, structured and systematic approach to every aspect of safe operational delivery and to the management of change and innovation.
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The importance of aligned and integrated processes that are focused on customer needs is increasingly recognised (particularly in cross business activities). The WPA approach is to optimise the required outcomes from the customer’s perspective as well as that of the business. This has been used to excellent effect in areas such as passenger information delivery and customer service. WPA has a proven track record in taking an independent view and offering practical solutions to complex cross-functional aspects of business delivery.
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WPA undertook the initial scoping and development of the UK PIDD arrangements and we have consistently championed the incorporation of passenger information provision into all operational delivery processes. Our work has helped a number of Train Operators deliver marked improvements in customer satisfaction. We can confidently validate, review and realign all business critical information arrangements using our extensive experience and understanding of this vital aspect.
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WPA has specialist expertise in the analysis of rail revenue and demand data. We have a detailed understanding of the process of revenue allocation within the rail industry, including extensive knowledge of how ticket revenue in Greater London from the Travelcard and Pay As You Go products is apportioned. We have expertise in the use of industry standard analysis tools such as MOIRA and LENNON.
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We have extensive experience in this area and fully understand the practicalities of successful safety risk management. This expertise has been used to positive effect in USA, Europe, Africa, the Middle East and Asia-Pacific, in operational management, integration, safety approval and readiness for service of new trains and new rail systems. Our understanding of operational dynamics, human factors and the control of risk enables us to help our clients maintain a relentless but flexible focus on risk management and safety assurance. Our ability to act impartially in assessments (such as ISA work) and independent investigations is of particular value to many clients.
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WPA has worked extensively with the Office of Road and Rail (ORR) in providing support through both the periodic reviews in the run up to the regulatory settlements and working as part of the Independent Reporter team in both CP4 and CP5 (working with Arup). We have worked across a wide range of subject areas including performance, safety, network capacity, renewals volumes and maintenance. We have also undertaken bespoke investigations such as into the implementation of ITPS. This work has built on our industry knowledge to give us a deep understanding of the regulatory framework in the UK rail industry.
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WPA has helped a number of new established franchises/concessions during mobilisation and we have become acknowledged experts in helping to deliver ‘100 day’ plans. From help with the formulation and successful delivery of remedial and improvement plans to the implementation of committed obligations, we can help with the timely and successful delivery of business critical change. We also have experience in Due Diligence work on PPP/PFI projects and mobilisation progress for clients, vendors and lenders.
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WPA has extensive UK experience in Franchise and Concession bidding, both as performance plan authors (including the provision of supporting analysis and the development of Performance Models) and as bid assessors. We have worked on almost all DfT franchise competitions post-privatisation, as well as the most recent TfL concession competitions. Our partners have deep experience as accredited EFQM assessors and in the DfT’s assessment approach. Our Production, Customer Service and Operational safety experience, together with the extensive work we have undertaken for a wide variety of bidders over the last 15 years, means we understand operational dynamics and the key drivers of excellent delivery. WPA can bring this unparalleled understanding, innovation and flair to any rail franchise, concession, service provision or rolling stock bid.
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Our Clients

We work for clients across the whole of the UK rail industry, including train operating companies and owning companies, Network Rail, Transport Authorities and ORR.

We also work alongside other consultancies to provide specialist support on a wide range of projects.

We undertake work for selected clients outside the UK. These include projects in Ireland, South Africa, Australia, Malaysia, Taiwan and Sweden.

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Contact Us

Call us

Please call one of us directly, if we can't get to the phone please leave a message and we will get back to you as soon as we can, thank you.
Keith Winder
+44 (0)1772 672122
+44 (0)7713 744418

Richard Phillips
+44 (0)1362 860303
+44 (0)7713 744417

Phil Dargue
+44 (0)1845 525368
+44 (0)7725 724576

Matt Ablett
+44 (0)1296 295582
+44 (0)7590 224009

Nigel Murphy
+44 (0)1785 824103
+44 (0)7803 260547

Steve Curtis
+44 (0)7816 109783

Email Us

Click on the email link below to email us and one of us will respond to you as soon as possible, thank you.

Write to us

Our Company Registered Office is:
Winder Phillips Associates

23 Carr Drive
United Kingdom